❓ Frequently Asked Questions
Q
Are you a manufacturer or a trader?
We are a professional wooden toy manufacturer with nearly 20 years of production experience, specializing in the production and export of OEM/ODM wooden toys.
Q
What are your main products?
Our main products are wooden toys, including children's educational toys, puzzles, and various customized samples.
Q
How do you ensure product quality?
We provide samples for customers to confirm before production, and our dedicated quality department strictly controls the production process to ensure that each product meets quality standards.
Q
Can I get samples first?
Of course, we offer samples of some stock products. You just need to pay the shipping fee. For custom samples, you need to pay a sample fee first and then deduct it from mass production.
Q
Can you provide customization services?
Yes, we have a professional design team and rich production experience and can provide customization services for you. You can provide design drawings or samples, and we will produce according to your requirements to meet your personalized needs.
Q
How long does it take to ship after placing an order?
Generally, our delivery time is about 15 days, depending on the order quantity and production situation. If the order quantity is large or it is a peak production period, there may be a slight delay, but we will communicate with you in a timely manner and ensure delivery as soon as possible.