Frequently Asked Questions
Q What are the accepted payment terms?
We accept 30% by T/T in advance, and the balance against the BL copy.
Q What is the sample lead time?
Sample preparation typically takes 7-14 days.
Q What is the expected delivery timeframe?
Our standard delivery date is 55-65 days after order confirmation.
Q Do you support OEM/ODM services?
Yes, we warmly welcome OEM orders. We are committed to protecting our customers' unique designs and will never sell them to third parties.
Q What warranty do you offer on products?
We guarantee that all products received by customers are fully qualified. If there are any damaged or broken parts, please email us detailed pictures and we will send replacements based on the actual conditions.
Q What are your manufacturing capabilities?
We are a professional manufacturer specializing in the production and export of wooden toys. With a spacious construction area of over 12,000 square meters and over 180 employees, we operate 5 active production lines achieving an annual output of 2 million sets of wooden toys. Our factory is fully BSCI, FSC, and ISO9001 certified.