Q
What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) and normally it takes 3-9 days for delivery (based on different areas). We can also ship to your forwarder in China if needed. For sea shipment, please contact us for details.
Q
Do you support mix and match for the products in your store?
Yes, we support mix and match and you can pick up any products in our store. We can also provide a One-Stop Shopping Solution for you. Please send your detailed requirements.
Q
Do you offer customization services such as having my logo on the product?
Yes, we offer customization services such as logo, color, design, package, etc. There will be a MOQ requirement for different customization services. Please provide more detailed requirements and we will back to you with detailed solutions.
Q
If there is a quality issue with the products shipped, how will you solve it?
If there is any quality issue, please contact us (within 14 days after item received) with pictures to identify the issues. We will come back to you with appropriate solutions.
Q
What are your accepted Trade Terms?
We support EXW, FOB, CNF, and CIF terms.
Q
Can I obtain samples before placing a bulk order?
Yes, we can offer a 1-piece sample. The cost of the sample will be refunded once the bulk order is confirmed.