Q1 What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) which typically takes 3-9 days for delivery depending on the destination area. We can also ship directly to your designated forwarder in China. For bulk sea shipments, please reach out to our team for detailed shipping quotes and schedules.
Q2 Do you support mix and match orders for the products?
Yes, we support mix and match ordering across our product catalog, allowing you to source diverse styles. We specialize in providing a One-Stop Shopping Solution. Please send your detailed product list and requirements to our team for a consolidated solution.
Q3 Do you offer customization services such as adding private logos?
Yes, we provide full customization services, including custom logos, colors, designs, packaging, and labels. Please note that minimum order quantity (MOQ) requirements vary depending on the type of customization requested.
Q4 How do you handle product quality issues?
We stand by our product quality. In the rare event of quality issues, please contact us within 14 days of receiving your order with clear photos showing the defects. We will analyze the issue and work with you to provide an appropriate solution, such as replacements or credits.
Q5 What are your trade terms and loading ports?
We support multiple trade terms including EXW, FOB, CNF, and CIF. Our primary cargo loading ports are Shantou and Shenzhen ports.
Q6 Can I request samples before placing a bulk order?
Yes, we can provide samples (normally limited to 1 piece). The cost of the sample is fully refundable once the subsequent bulk order is confirmed and placed.
Ebid Toy
